What are your Store Hours?
We're available 8am-6pm Monday thru Friday, and 7:30am-12:00pm Saturday. There is also an automated phone system active 24 hours a day. Leave your name and number and a brief description of how we can help you, and we'll return your call. Just call our Internet Parts Specialist at (908) 561-2900 x1137

Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail them with questions, and then it takes 2-3 days to get an answer. What is your Phone Policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime (at the numbers listed below), and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.

What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.

Why do you need my VIN#?
The VIN# is necessary in identifying the correct parts for a particular vehicle. With the VIN#, we can identify each and every Production Option for all vehicles produced beginning with the 1990 model year.

Do you sell genuine OEM parts?
All parts are guaranteed to be new and factory original.

Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders within 24 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.

Can I add to my order after it has been placed?
Yes, you can add to an order up until the time it is shipped and no longer in our possession.

Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.

How long before my order ships?
In stock orders ship within 24 hours.

Do you ship outside the United States?
Yes, we ship world wide, anywhere to you.

Which credit cards do you accept?
We accept Visa, Mastercard, Discover and American Express.

Do you accept PayPal?
Yes, we accept PayPal. Log into your Paypal account at www.PayPal.com and email us your payment to "parts@crowncadillacolds.com" We will only ship to your PayPal Confirmed Address, if you are creating a new PayPal account; there will be a delay in shipping until your address is confirmed. If you have any questions, feel free to call or email.

What method of shipping do you use?
Our preferred method of shipping is FedEx . They give excellent service, are extremely reliable and very reasonable priced.

What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air up until 3PM EST.

What is your return policy?
We understand that sometimes, for whatever reason, the part you needed yesterday, is no longer needed today. There will be No refunds after 10 days and without your invoice. If your order does NOT include the VIN, there will be no returns or exchanges on the parts ordered! No returns on electrical, special ordered parts and accessory parts. There will be a 20% restocking fee for all returns. Charges for shipping and handling are not refundable. Please email or call us at (908) 561-2900 x1137 for a Return Authorization Number prior to returning any merchandise. Returns will not be accepted without a Return Authorization Number. Parts must be returned for inspection prior to any credit being issued. Parts must be returned in the original, unopened, undamaged packaging and be accompanied by a copy of proof of purchase invoice. All shipments must be prepaid. COD shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, are used, or do not meet the above return criteria.